At Coperiodent Enterprises, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, our Return and Exchange Policy provides you with options to return or exchange your items under the conditions outlined below.
1. Eligibility for Returns and Exchanges
- Timeframe: Items must be returned or exchanged within 14 days of receipt. After this period, we cannot accept returns or exchanges.
- Condition: The items must be unused, in their original packaging, and in the same condition as when you received them. Any products that are damaged, altered, or not in their original condition may not be eligible for a return or exchange.
2. Non-Returnable Items
Certain items are not eligible for return or exchange, including:
- Custom-made or personalized products.
- Items marked as final sale or clearance.
- Products that have been used or are not in their original condition.
3. Process for Returns and Exchanges
- Contact Us: Before returning an item, please contact our customer service team at coperiodententerprises@gmail.com or hafizrehan6062@gmail.com with your order details and reason for the return or exchange.
- Return Shipping: Customers are responsible for the shipping costs of returning the item unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Inspection and Approval: Once your return is received, we will inspect it and notify you of the approval or rejection of your return or exchange.
4. Refunds
- Processing Time: If your return is approved, we will process your refund within 7-10 business days. The refund will be applied to your original method of payment.
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
5. Exchanges
- If you need to exchange an item for the same product or a different item, please follow the return process outlined above. Once we receive and inspect the returned item, we will send out the replacement, subject to availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at coperiodententerprises@gmail.com or hafizrehan6062@gmail.com. We will arrange for a replacement or refund and cover the return shipping costs for defective items.
7. Contact Information
For any questions or concerns about our Return and Exchange Policy, please reach out to us:
- Email: coperiodententerprises@gmail.com
- Email: hafizrehan6062@gmail.com
- Phone: 03161795907
Thank you for shopping with Coperiodent Enterprises. We are committed to providing you with high-quality dental instruments and excellent customer service.